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  • Products & Packaging

    Are Big Country Raw meals complete?

    Big Country Raw diets contain all essential nutrients necessary to the dietary needs of dogs and cats. In the formulation of our recipes we use the dietary recommendations for calcium and phosphorus, fat, protein, and vitamin and mineral values set forth by the National Research Council and AAFCO.

    However, to achieve a truly complete and balanced diet we make the following recommendations when feeding Big Country Raw.

    • Offer a rotational meal plan of at least 3 – 5 proteins (when possible).  Variety widens the spectrum of nutrients and also the enjoyment of eating!
    • Supplement with a Green Mineral Supplement such as Thrive Sea Kelp or Thrive Trimineral Boost
    • Supplement with Thrive Herring Oil or Thrive Hemp Seed Oil for essential fatty acids
    • Offer 2 – 3 raw bones per week for excellent dental health
    • Supplement with a joint support supplement such as Green Lipped Mussels or Thrive Joint Support for increased mobility and preventative joint health for growing large breed puppies.

    To view the full nutrient panel for all our products, please visit our online store. Click the menu item to view and choose the “Nutritional Analysis” tab for full nutrient content information. Required nutrient facts (protein, fat, moisture, ash & calories) are listed on the product label.

    Big Country Raw does not use any synthetic vitamin or mineral pre-mixes, but relies on real nutrients found in fresh raw meat, organ meat, ground raw meaty bones, and fruits and vegetables.  Supplementing with our Thrive Supplements will ensure a complete & balanced diet for optimal health!

    Should you want to add a vitamin supplement to your dog’s dish, or for added peace of mind, we suggest the Best in Show Enhanced formula.

     

    What is the difference between Dinners, Pure Formula’s and Blends?

    Big Country Dinners are single protein meal choices containing muscle meat, boneorgan meat, fruit and vegetables and kelp. All our dinners contain 10% fruit and vegetable puree. This is our most popular menu item. Available in 7 proteins (Chicken, Turkey, Beef, Lamb, Pork, Fish and Duck)
    We recommend supplementing Dinners with Thrive Herring Oil.

    Big Country Pure Formula’s contain meat, bone and organ meat. Pure Formula’s more closely mimic whole prey model ratios of (80/10/10) and are our recommended meal choices for cats. Pure Formula’s are single protein (except Pure Kangaroo which contains Pork Organ Meat) which makes them ideal for dogs with allergies allowing you to add your own fruit and vegetables and supplements that are best for your dog. We recommend Thrive Kelp or Trimineral Boost and Thrive Herring Oil for a complete meal.

    Big Country Raw Blends are signature menu items to exclusive Big Country Raw. Blends contain only muscle meat, bone and organ meats. We recommend adding fruit and vegetables, and supplements (Thrive Kelp or Trimineral Boost) and Thrive Herring Oil for a complete meal.

    What are in Big Country Raw Dinners?

    Dinners are single protein meal choices containing muscle meat, bone organ meat, fruit and vegetables and kelp. All our dinners contain our signature 10% fruit and vegetable puree of apples, carrots, kale, spinach, cranberries and blueberries.  Dinner’s are the go-to choice for most of our customers and truly make raw feeding super simple! Dinners also contain kelp so do not require a green mineral supplement but we suggest adding Thrive Herring Oil to all your meals (except Fish Dinner since this already contains a rich source of Omega 3’s).

    What are in Big Country Raw Blends?

    Big Country Raw Blends are signature menu items to exclusive Big Country Raw. Blends contain only muscle meat, bone and organ meats. These are some of our best sellers as our “customers” love the tastes we’ve created! Our best selling blend is our Breeder Blend! So popular in fact that it’s now a trademark name for Big Country Raw! We suggest supplementing our Blends with Thrive Herring Oil (except Turkey Salmon Lamb because this already contains a rich source of Omega 3’s) and Thrive Kelp or Thrive Trimineral Boost for trace minerals.

    What are in Big Country Raw Pure Formulas?

    Big Country Raw’s Pure Formulas contain meat, bone and organ meat with no added fruit and vegetables. Pure Formula’s are single protein which makes them ideal for dogs with allergies allowing you to add your own fruit and vegetables and supplements that are best for your dog.   Pure formulas should be supplemented with Thrive Herring Oil for essential Omega 3’s and Thrive Kelp or Trimineral Boost for trace minerals.

    Why does Big Country Raw recommend fruit and vegetables in their raw meals?

    Fruit and Vegetables add taste, texture and fibre to your dog’s raw meals. The addition of fruit and vegetables also add trace minerals and vitamins that are not easily found in animal protein sources alone. The antioxidant properties and many health benefits of fruit and vegetables are also good reasons why your raw fed dog should enjoy a small portion of fruit and vegetables as part of a balanced and complete raw diet. We add 10% fruit and vegetables to all our dinner formulas. To ensure nutrient balance we would suggest that fruit and vegetables not exceed 20% of the overall diet.

     

  • Online Ordering & Home Delivery

    Do you ship products outside of Canada?

    Sorry we are sold within Canada only.  We do not offer shipping to the USA at this time.

    Additionally we can only ship frozen food within Ontario & Quebec.  We can ship non-perishable products (dry non frozen or refrigerated products) via Canada Post.

    Here is a list of products you can order and receive via Canada Post.

    To order simply ensure your cart ONLY contains products that are not fresh or frozen.  When you checkout you will have the option to select shipping via Canada Post.

     

    Can I order online and have the items sent to my local retailer?

    No. Each BCR retailer is privately owned and operated. We unfortunately can not accept online orders on behalf of retailers. Many of our retailers do accept special orders for their customers, and because we ship to most retailers every week, you can get your order just as quickly as if you ordered directly from us! Simply call or email your retailer to place your order with them directly.  Click here to find your local retail location.

  • Getting Started

    Can you feed raw and kibble together?

    Yes, you can feed both kibble and raw.  We know that this is a controversial topic for many people, as generally speaking kibble and raw digest differently.   For this reason many people suggest avoiding feeding both at the same time, and would suggest separating the meals.

    We have studied the various research and also conducted our own customer polling and trials to determine that every dog is unique and individual needs vary.  What may work well for one, may not be the best choice for your dog or cat.    In the end we have decided that it would be better that dogs and cats have even some fresh raw food in their diet than none at all.

    If you choose to feed both dry and raw together may we make the following suggestions:

    1. Choose as much as possible the best high quality cooked dry dog food you can find.
    2. Do a trial of feeding exclusively 100% raw food first.  This will help strengthen the digestive system and make it more capable of deriving the full nutrients out of a raw food diet.
    3. The true benefits of feeding raw are not as noticeable when feeding raw less than 75% of the entire diet. If you want better results, such as smaller stools, less shedding, fresher breath and no odours, it may be necessary to switch to 100% raw.
    4. If your dog or cat starts to experience digestive upset including vomiting or diarrhea, we would suggest feeding the meals alternatively e.g. morning raw and evening dry food.  You can also alternate days, 1 day dry and 1 day raw.

    How do I measure or weigh the food?

    First find your pet’s ideal food portion by checking our food and portion calculator here.

    Option 1 – Kitchen Scale

    You can usually find these pretty inexpensively at your local grocery store or in the house ware department of any big box retailer.

    Our food calculator will give you portions in lbs and oz’s.  For reference every 16 oz = 1 lb.

    Option 2 – Measuring Cup

    You can also convert the weight into a dry measure.  If you prefer to use this method here is the conversion chart.

    1 oz = 2 tbsp

    1/4 lb = 1/2 cup

    1/2 lb = 1 cup

    3/4 lb = 1 1/2 cup

    1 lb = 2 cups

    Each of our vacuum sealed packages in our 4 lb. Cartons contains 1 lb.  If your dog required 1/4 lb. per day you could also divide the package into 4 equal servings.  Same for 1/3 lb = 3 days or 1/2 lb = 2 days.

    Raw to Dry Conversion

    Another handy tip to remember is that generally speaking 1/2 lb of raw is equal to 1 cup of dry food (high quality grain-free).  So if you were feeding 2 cups of dry food your dog is likely going to eat 1 lb. of raw per day.

     

    Can I thaw and refreeze food?

    Yes.  To thaw food safely we recommend the following:

    1. Thaw in refrigerator.  If you food thaw at room temperature, in a sink with cold water or in a microwave, you must use thawed food within 3 days.  Do not re-freeze.  Only food thawed in a refrigerator can be re-frozen.
    2. Portion into individual servings.
    3. Re-Freeze immediately.
    4. Once thawed for the 2nd time we recommend using ideally within 24 hrs.

    Thawing, refreezing and re-thawing meat can result in some lost of moisture and product quality.

    Can I thaw food in a microwave?

    Yes, but this is not our recommended method of thawing our products.  If you have forgotten to thaw food, often sitting food in some lukewarm water will help thaw it quickly.

    Many dogs will also eat their raw food frozen.  Forget the thaw food?   Take a 1 lb. vacuum sealed package and sit in some lukewarm water for 10 min.  Open package.  Separate into desired portion and feed.

    Do I need to feed supplements to make the raw diet complete?

    Yes, we recommend supplementing our raw meals with Thrive Herring Oil for necessary Omega 3 Fatty Acids. If you offer in rotation at least 2 meals per week of any menu items containing fish (e.g. Pure Salmon, Fish Dinner or Turkey Salmon Lamb) supplementation is not required.

    We do recommend adding a green mineral supplement such as our Thrive Kelp or Thrive Trimineral Boost to the Blends and Pure Formulas as these menu items do not contain kelp or fruit and vegetables.

    Check out our complete line of Thrive Pet Supplements designed specifically for raw fed dogs and cats!

    How do I know how much to feed my dog?

    The best and easiest way to determine how much to feed is to use the our Cost and Portion Calculator.  Enter your pet’s information to determine how much food your pet requires and what your approximately (daily, weekly and monthly) costs will be.

    Another recommendation is to feed your pet 2% of your dog’s idea body weight.  Simply take the total and divide into how many meals per day.  For example 50 lb dog x 2% = 1.  This means your pet requires 1 lb. per day.  Divided into 2 meals = 1/2 lb. per serving.

    Another quick way to determine how much to feed is to replace every 1 cup of dry food (high quality grain free) with 1/2 lb. of raw.  If your dog is currently eating 3 cups of dry food per day = 1.5 lbs. of raw per day.

    Feeding Portion Guidelines:

    Your average 12-13lb dog requires 1/4 lb of food daily

    Your average 25lb dog requires 1/2 lb of food daily

    Your average 50lb dog requires 1 lb of food daily

    Your average 75lb dog requires 1 1/2 lb of food daily

    Your average 100lb dog requires 2 lb of food daily and so on

    How do I transition my dog to a raw diet?

    Transitioning to a raw food diet is simple and rewarding.  This process is best explained in on our Getting Started Tips for Transition page.  Check it out here.

    Can you recommend a menu plan for my dog or cat?

    Yes! Our certified Pet Nutritionalists are happy to help provide a customized meal plan just for your pet.  Please complete the form here 

     

    Can I feed Big Country Raw to my puppy?

    Yes! It’s never too early to start your puppy on Big Country Raw.  They will experience a tremendous grow spurt in the next several months and providing them with optimal nutrients is very important.

    Big Country Raw meals are balanced with the correct calcium & phosphorus ratios as recommended by AAFCO for all life stages.  All our meals are packed with naturally occurring bioavailable minerals and vitamins to ensure your puppy will mature into a healthy adult.

    For a detailed guide on how to start your puppy on raw visit this page

     

  • Feeding the Feline

    What are the differences between raw diet for dogs and cats?

    Cats dietary needs are not significantly different than dogs, but these differences are important!

    Here are the 2 major differences:

    1. Cats are obligate carnivores. This means they have no dietary necessity to eat fruit and vegetables. All the essential vitamins and minerals your cat requires can be found in a diet of meat, bone and organ meat (in proper ratios). We recommend supplementing with a green mineral supplement (Thrive Kelp or Thrive Trimineral Boost) for added peace of mind. We also recommend Thrive Herring Oil for necessary Omega 3’s.
    2. Cats have an absolute requirement for an essential amino acid – Taurine. Cats do not have the capability to create taurine from methionine and cysteine, like dogs do. This means that a cat must ingest sufficient taurine in order to meet its taurine requirements. The excellent news is that taurine is found in virtually all meats. By feeding a cat a raw diet, the cat should receive the best, most bioavailable form of taurine via its food. AAFCO recommends a minimum of 250 – 500 mg of taurine per 100 grams of food. Muscle meat and organ meat are great naturally occurring sources of taurine, Big Country Raw Pure Formulas and Blends are properly formulated to contain sufficient taurine for your cat.

    How much taurine is found in Big Country Raw menu items?

    Here’s are the taurine contents in raw food sources by protein (per 100 gram)

     

    Chicken 800 mg
    Turkey 900 mg
    Beef 680 mg
    Lamb 475 mg
    Duck 1700 mg
    Pork 610 mg
    Rabbit * 350 mg
    Salmon 1300 mg

     

    THRIVE Supplementation

    A fully grown cat should receive 250 – 500 mg of taurine in its food daily.   When not receiving adequate taurine through it’s diet we recommend supplementation with THRIVE Taurine supplement.    If you are feeding proteins that are low in naturally occurring taurine, you could add Thrive Taurine supplement to the food.  Taurine can be mixed into raw food or administered in drinking water.

    Where taurine exceeds the recommended dietary minimums, this is not concerning as excessive taurine is flushed by the kidneys.

    What menu items to do suggest for cats?

    We recommend choosing our Pure Formulas and Signature Blends for cats.

    Our most popular options for cats are as follows: Farm Fest, Game Bird BlendBreeder Blend. Pure Duck, Pure Beef and Turkey Salmon Lamb.

    3Feeding The Feline

    bcr_cat_2017_outside_fre bcr_cat_2017_inside_fre2

    Do I need to feed supplements to make the raw diet complete?

    Yes, Big Country Raw meals should be supplemented with Thrive Kelp or Trimineral Boost for trace minerals. We also recommend adding Thrive Herring Oil for Omega 3’s or to offer in rotation our Pure Salmon or Turkey Salmon Lamb menu items.

    Can I feed Big Country Raw to my kitten?

    Yes! Raw diets provide the perfect nutrients your kitten needs to grow. We highly recommend a rotational meal plan that includes a variety of proteins, supplements and raw meaty bones.   Check out our raw feeding page for cats  for more information on Big Country Raw products for cats. Find the best menu items for your cat here.

    bcr_cat_2017_outside_fre bcr_cat_2017_inside_fre2

    3Feeding The Feline

     

    Why should I feed my cat raw bones?

    Your cat is an obligate carnivore and will benefit from eating raw bones.  Bones provide physical and mental exercise, but also are essential for  dental health.  We suggest starting with softer raw bones like our Chicken Necks.  Check out our complete selection of raw bones on our product page.

    My cat seems to be constipated on the raw diet? What can I do to help?

    Constipation can happen more quickly with cats that have eaten processed high carbohydrate based dry food diets. Over time your cat may have lost elasticity in the bowel, which can lead to constipation quickly on a raw food diet. We recommend offering Pure Formulas which have a lower % of ground bone. Often this means avoiding poultry proteins (chicken, turkey, duck)and offering red meat proteins that have a lower % of ground bone (beef, pork, lamb, kangaroo and or buffalo) You can also add some Pure Beef Tripe or Beef Organ Blend to your cats diet to help soften stools. Another suggestion is to add physillum husk powder, or Slippery Elm Powder to the raw. Both these supplements are high in fibre and help to stimulate the bowels which can result in more regular consistent bowel movements and overall less constipation.

    bcr_cat_2017_outside_fre bcr_cat_2017_inside_fre2 1Perfect Bowel Movement

     

    Will a raw diet help my cat maintain a healthy weight?

    Yes, many overweight cats that switch to a raw food diet have increased energy and activity levels which results in weight loss. Cats have a unique demand for a high protein meat based diet, as their bodies require meat based amino acids to make energy. These amino acids are burned or expended through a process called gluconeogenesis, which in dogs or humans can be turned on or off depending on how much protein is available. For cats this process cannot be turned off. The end result is more energy, increased activity and ultimately to weight loss.

  • Raw Bones

    Can I feed dehydrated bones to my dog or cat?

    Yes!  Dehydrated bones are a great option for dogs and cats.  It can also be a great introduction to chewing fresh raw bones for some dogs.

    Dehydrated bones should be supervised when feeding.  Gulping or swallowing without chewing properly is the biggest concern here.  Always read and follow the label.

    We sell a few dehydrated bone options such as Hero Treat Duck Wings, Duck Feet, Chicken Feet, and Kangaroo Rib.

     

    Can I feed smoked bones to my dog or cat?

    We do not recommend smoked bones.  There are some reputable options available for consumers but most smoked bones contain nitrates (preservatives).  A big concern as well is that many smoked bones available in today’s pet food stores are made in China.   Similarly to the jerky treat concerns from China, smoked bones are not something we would suggest offering regularly to your pet.   If you do offer your pet a smoked treat we suggest looking for a locally made or artisan smoked bone that would offer some guarantee that this is a high quality treat.

     

    What is the difference between Meal Replacement Bones and Recreational Bones?

    Great question!

    Meal replacement bones are usually non-weight bearing bones that can be eaten entirely.  The total weight of the bone counts towards your pet’s total daily food intake as well.  Good examples of meal replacement bones would be Turkey Necks, Duck Necks, Lamb Tails or Chicken Feet.

    Recreational Bones are weight bearing or harden bone that is more of a complicated chew.  These often have some meat and sinews but are predominately bone and are not intended to be eaten entirely.  Good examples of a recreational chewing bone is marrow bone, knuckle bone or beef neck bone.

     

    How many bones should my dog or cat consume per week?

    We suggest 2 – 3 raw bones per week.  You can of course choose to feed more or less than this amount.  Ideally it should be a mix of both meal replacement and recreational chewing bones.

    Bones provide dental benefit (cleaner teeth and gums) but also mental and physical exercise as well.  Chewing a raw bone for 30 minutes is equal to a 30 min. walk for your dog.

     

    What is the best selling raw bone?

    Our best selling raw bone is the Flat Rib Bone.

    It’s a recreational chewing bone, but has lots of meat and sinews.  We suggest feeding this bone frozen to extend the length of chew time.   Great for puppies or dogs of all breeds, ages and sizes.

    Why should I feed my dog raw bones?

    Raw bones provide your dog with physical and mental exercise.  Chewing for approximately 20 – 30 min. is equal to a 30 min. brisk walk for your pet!  On rainy days, or during colder winter months chewing a raw bone is a great way to provide your pet with physical and mental exercise.

    Another amazing benefit to a raw bone is it’s ability to clean off plaque and tartar.  Raw bones help to clean teeth and gums, and results can be seen in as quickly as 2 -3 days!   Clean teeth and gums means fresher breath and a healthier dog!

    We suggest 2- 3 raw meaty bones per week if possible.

     

  • Common Questions

    Can my raw fed dog shed bacteria in their salvia?

    There is very little risk of your pet passing bacteria back to you when fed a raw food diet. Dogs have an enzyme in their salvia called lysozyme. This enzyme neutralizes harmful bacteria and also prevents the spread of bacteria from your dog’s mouth to other surfaces* (see attached scientific study). This enzyme is not found in human salvia, and is unique to dogs.   Hint: You might recognize the familiar product Lysol that derives the brand name from this powerful enzyme.

    It’s important to note that salmonella can be found in up to 36 percent of all healthy dogs and 18 percent of healthy cats regardless of the food they consume. Many pets harbor these bacteria as a part of their normal GI flora and naturally shed salmonella organisms in feces and saliva regardless of what food they eat.  Dr. Karen Becker has provided some further information on the subject here – http://healthypets.mercola.com/sites/healthypets/archive/2013/04/08/raw-food-diet-part-2.aspx

    Whether you feed a raw food diet or a dry diet, your dog is shedding  bacteria. Of course the amount of bacteria is usually low enough that you don’t every get ill.

    It is important to remember the following:

    1. Reduce your risk factors by purchasing your raw pet food diet from a reputable supplier that ensures the proper sourcing and handling of raw ingredients
    2. Store, thaw and serve your pet’s raw meals in the same manner you would if this were food you were going to prepare for your family.   This includes thawing in refrigerator and using within 3 days of thawing.
    3. Have an adult handle the serving bowls and pick-up your pet’s bowl when they are finished eating.  Then wash your hands and the bowl after serving.
    4. Wipe or clean your pet’s mouth and face if they have a beard with a clean cloth to remove any food that might be on the beard or face.

    For further reading we also suggest this article by Dr. Karen Becker on the risk of passing bacteria though doggie kisses.

    http://healthypets.mercola.com/sites/healthypets/archive/2014/03/14/pet-kisses-bacterial-infection.aspx

    “Lysozyme in saliva samples destroys bacterial cellular membranes (Hamning et al., 2010) and limits glucose assimilation by bacterial cells which leads to lowered metabolism, adhesion and aggregation which eventually leads to reduction to growth and hence death (Andres and Fierro. 2010).
    Peroxidase identified in the saliva of some animals inhibited the growth of microorganism. It inhibited the uptake and production of acids and prevents the accumulation of hydrogen peroxide (Klimiuk et al., 2006). The lactoferrin detected in the saliva samples of the different dogbreeds was found to produce antibacterial activity to human infants. It has been found to bind lipopolysacchandes of bacterial wall and the oxidized iron part of the lactoferrin oxidizes bacteria via formation of peroxides. Membrane permeability is affected and results in cell breakdown (Andres and Fierro, 2010).”
    http://www.isisn.org/ASJ%202(1)%202011/18-22%202(1)%202011%20ASJ-204.pdf

     

    What are the recipe ratios of Big Country Raw Meals?

    Recipe ratios can be found on the side panel of your 4 lb Carton or 6 lb. containers.  This information is just below the nutrient information.  Recipe ratios provide the percentages of meat, bone, organ meat and fruit and vegetable in every meal we produce.  This information may be helpful and important for DIY raw feeders but also because it provides transparency about the formulation of our diets.

    Big Country Raw produces raw diets that follow recommended ratios for both BARF (Biologically Appropriate Raw Food or Bones and Raw Food) Recipes but also PMR (Prey Model Raw).

    Generally speaking BARF recipes recommend the following ratios:

    60 – 70% muscle meat

    10 – 20% bone

    10% Organ meats

    10 – 20% Fruit and Vegetables

    This is predominantly how our Dinner Formulas are formulated.

    Prey Model Raw recipes recommend the following ratios:

    80% muscle meat

    10% bone

    10% organ meat

    0% fruit and vegetables.

    This is predominantly how our Pure Formulas are formulated.

    Whatever type you most prefer or what works best for your dog or cat can be found in the wide selection of products we offer.

    Can you feed raw and kibble together?

    Yes, you can feed both kibble and raw.  We know that this is a controversial topic for many people, as generally speaking kibble and raw digest differently.   For this reason many people suggest avoiding feeding both at the same time, and would suggest separating the meals.

    We have studied the various research and also conducted our own customer polling and trials to determine that every dog is unique and individual needs vary.  What may work well for one, may not be the best choice for your dog or cat.    In the end we have decided that it would be better that dogs and cats have even some fresh raw food in their diet than none at all.

    If you choose to feed both dry and raw together may we make the following suggestions:

    1. Choose as much as possible the best high quality cooked dry dog food you can find.
    2. Do a trial of feeding exclusively 100% raw food first.  This will help strengthen the digestive system and make it more capable of deriving the full nutrients out of a raw food diet.
    3. The true benefits of feeding raw are not as noticeable when feeding raw less than 75% of the entire diet. If you want better results, such as smaller stools, less shedding, fresher breath and no odours, it may be necessary to switch to 100% raw.
    4. If your dog or cat starts to experience digestive upset including vomiting or diarrhea, we would suggest feeding the meals alternatively e.g. morning raw and evening dry food.  You can also alternate days, 1 day dry and 1 day raw.

    How do I measure or weigh the food?

    First find your pet’s ideal food portion by checking our food and portion calculator here.

    Option 1 – Kitchen Scale

    You can usually find these pretty inexpensively at your local grocery store or in the house ware department of any big box retailer.

    Our food calculator will give you portions in lbs and oz’s.  For reference every 16 oz = 1 lb.

    Option 2 – Measuring Cup

    You can also convert the weight into a dry measure.  If you prefer to use this method here is the conversion chart.

    1 oz = 2 tbsp

    1/4 lb = 1/2 cup

    1/2 lb = 1 cup

    3/4 lb = 1 1/2 cup

    1 lb = 2 cups

    Each of our vacuum sealed packages in our 4 lb. Cartons contains 1 lb.  If your dog required 1/4 lb. per day you could also divide the package into 4 equal servings.  Same for 1/3 lb = 3 days or 1/2 lb = 2 days.

    Raw to Dry Conversion

    Another handy tip to remember is that generally speaking 1/2 lb of raw is equal to 1 cup of dry food (high quality grain-free).  So if you were feeding 2 cups of dry food your dog is likely going to eat 1 lb. of raw per day.

     

    Can I thaw and refreeze food?

    Yes.  To thaw food safely we recommend the following:

    1. Thaw in refrigerator.  If you food thaw at room temperature, in a sink with cold water or in a microwave, you must use thawed food within 3 days.  Do not re-freeze.  Only food thawed in a refrigerator can be re-frozen.
    2. Portion into individual servings.
    3. Re-Freeze immediately.
    4. Once thawed for the 2nd time we recommend using ideally within 24 hrs.

    Thawing, refreezing and re-thawing meat can result in some lost of moisture and product quality.

    Can I thaw food in a microwave?

    Yes, but this is not our recommended method of thawing our products.  If you have forgotten to thaw food, often sitting food in some lukewarm water will help thaw it quickly.

    Many dogs will also eat their raw food frozen.  Forget the thaw food?   Take a 1 lb. vacuum sealed package and sit in some lukewarm water for 10 min.  Open package.  Separate into desired portion and feed.

    Is the Thrive Supplement recommended dosage per day or per meal?

    The dosage is per day.  You can feed the entire daily dose in 1 meal if the portion is very small or if you find it easier to add supplements only once per day.

     

    My dog seems to be constipated on the raw diet? What can I do to help?

    Constipation can be caused by a number of factors, but there are some simple solutions to help alleviate the condition and help your dog achieve a healthy normal bowel movement.

    Important: Raw fed dog stools are very firm, dry and hard. This is dramatically different than a kibble fed stool. What may appear to you, as constipation may actually be very normal for your raw fed dog. Stools can be yellow to tan or light brown in colour and still be very normal for your dog.

    Signs that your dog is constipated include:

    • Straining for longer than 20 – 30 seconds before eliminating
    • White or very light coloured stools
    • Crumbly and dry stools

    When transitioning to raw it is more common to experience constipation. This is often temporary. We recommend adding Thrive Pumpkin Powder (2 -4 tbsp per 1 lb. of raw) or Organic Pumpkin Puree (1/4 – 1/2 cup per 1 lb raw) to the raw diet to help. Pumpkin is high in fibre and will help soften the stool.

    Every dog’s ability to digest and assimilate nutrients in the raw diet is different.  Often the percentage of ground bone in the diet is often the largest contributing factor that will determine how firm your dog’s stools are. If your dog’s stools are too firm and you are feeding primarily poultry proteins (chicken, turkey and duck) we suggest offering more red meat proteins (beef, pork, lamb, buffalo and/or kangaroo) as these contain a lower % of ground bone.  Simply start rotating in more red meat meals or our blends that contain tripe (Breeder Blend, Country Blend).

    Some dogs experience constipation on red meat formula’s due to the high iron content found in beef, pork and lamb.  If your dog experiences constipation on red meats, rotating proteins with fish, and poultry may be an option to consider.  We would also recommend adding extra fruit and vegetables fibre to the diet.  The easiest is Organic Pumpkin Puree (1/4 – 1/2 cup per 1 lb) or an extra 1/4 cup of Superfood Blend or Fruit and Vegetable Blend.

    Another simple solution is to add beef tripe, or beef organ mix, to the food.   We recommend 1/4 lb or 1/2 cup per 1 lb. of raw of either of these supplements.  This is often the best solution for dogs and cats that

    Lastly Thrive Slippery Elm Powder is a great remedy for dogs and cats with constipation concerns. Thrive Slippery Elm is high in fibre and also will help to stimulate the bowels and encourage elimination.

     1Perfect Bowel Movement

     

    Are Big Country Raw endorsed by veterinarians?

    Yes, Our products are widely recommended by veterinarians in clinics across Ontario & Quebec and are proudly sold at several veterinarian offices as well.

  • Wellbeing

    How can a raw diet help my dog or cat achieve a healthy weight?

    A raw diet may help you achieve and maintain a healthy weight for your dog or cat.  For best results we suggest the following recommendations for your meal and menu planning.

    1. Choose menu items that contain a lower % of fat.  Ideally less than 12% is best, which includes; Chicken, Turkey, Duck, Fish dinner, Kangaroo, Rabbit, Buffalo, Breeder Blend, Country Blend, Game Bird Blend, Farm Fest.
    2. Avoid menu items that contain a higher % of fat.   These include ; Beef, Pork, Lamb, Turkey Salmon Lamb, Pure Salmon and Tripe.
    3. Feed our Dinner formula’s and then add an 1/4 – 1/2 cup of our Fruit and Vegetable Side Dishes to the bowl   Fruit and vegetables can help lower the amount of calories per meal as most fruit and vegetable are 40 calories per 100 grams where raw meat and bones is approximately 150 – 180 calories per 100 grams.   We suggest adding ½ cup* of Fruit and Vegetable Blend, Superfood Blend or Pumpkin Puree to every 1 lb. of raw. (*recommended for dogs/puppies only – not cats.)
    4. Feed 1.5 % of your pet’s IDEAL body weight in raw per day. Overfeeding is often the reason your pet is overweight.  Once your pet reaches their ideal body weight you can increase to 2% to maintain ideal weight.
    5. Weigh your pet’s meals. Often estimating food portions can lead to extra calories.
    6. Monitor their activity level and reduce their food portions particularly during cold winter weather when exercise is more limited.
    7. Offer skinless chicken, duck or turkey necks as raw meaty bone choices. Raw Meaty Bones that are higher in fat (marrow bones, lamb necks, lamb tails, meaty beef bones) can add extra calories to your pet’s caloric intake.
    8. Choose low fat treat choices such as SPUDS Freeze Dried Sweet Potato, Hero Dehydrated Beef Liver and Lung, and Slobbers Organic Dog Cookies. Limit treats as well as they also contribute to your pets overall caloric intake.
    9. Exercise 🙂  Weight loss is 80% diet and 20% exercise!  Get active with your pet if possible to help shed the extra weight.

    5Weight Management

    My dog or cat has allergies, how will a raw diet help?

    Food Allergies or Intolerances are perhaps the single most frequent reason a pet might visit the vet.   Itchy skin, ear infections and gastrointestinal upset are symptoms of a food allergy, and switching to a raw diet can be the answer to treating the cause of the problem, not just the symptoms.

    Allergy symptoms are an over-response of your pet’s immune system to a particular protein. Proteins are present in almost all the food your dog or cat will consume. We know that meats are a source of protein, but even vegetables and grains contain proteins that may be problematic for your pet.

    Food trials, or elimination diets, are the single most effective way to determine food sensitivities. Most commercial pet food has multiple ingredients, so determining which protein is causing the allergic response can be very difficult. We can clearly identify the protein triggering the allergic response when we feed a single protein diet for a period of time.   Big Country Raw offers a wide selection of proteins, including more novel proteins such as rabbit, kangaroo, buffalo, and duck.

    Additionally raw diets work to restore the health of the digestive tract. To learn about why a healthy digestive system is so important in eliminating allergy symptoms click below to download an information sheet on Raw Feeding and Allergies.

    1Food Allergies

    My dog/cat has anal gland issues. Can a raw diet help?

    Yes! A raw food diet is very beneficial for dogs that suffer from anal gland issues. Your dog eliminates toxins (found in preservatives and poor quality ingredients in pet food) through the skin, liver and anal glands. A poor diet can contribute to the amount of secretions in the glands. A telltale sign your pet is experiencing itching or full anal glands is bum scooting

    Many dogs with anal gland issues have had the anal gland sacks manually expressed by their vet or groomer. Routine manual expression of the glands can cause inflammation and swelling which can aggravate and increase the frequency of blocked glands.   Allowing the body to naturally express the gland secretions is the safest and healthiest for your dog.

    Often the recommendation by your veterinarian is to add extra fibre to the stool to produce a larger volume stool that will help to naturally express the glands. A raw diet is often more effective as the stools are very firm. The firm stool helps to express the glands far better than a soft stool.

    Looking for a DIY home recipe for anal glands? Check out this article in Dog’s Naturally – http://www.dogsnaturallymagazine.com/dog-anal-glands-diy-solution/

    My dog has pancreatitis. Can I feed raw?

    • The solution and insurance to preventing a pancreatic attack is to offer a diet rich in naturally occurring digestive enzymes, including highly digestible animal proteins and low in carbohydrates.

    Dogs with pancreatitis also benefit from a modified raw food diet that will help to better manage this condition.

    Recommendations include the following:

    • Choose raw meals with a lower % of fat and avoid red meats (beef, lamb) or high fat proteins (pork and salmon).
    • Include a digestive enzyme or probiotic with all raw meals
    • Feed Thrive Freeze Dried Bovine Pancreas supplement to ensure a constant supply of live enzymes in your pet’s daily food.
    • Feed your pet regularly, a minimum of twice per day.
    • Exercise your dog regularly

    Pancreatitis

    My dog/cat has kidney disease. What do you recommend?

    The top 2 reasons a raw diet is beneficial for dogs and cats with kidney disease is moisture and protein.

    • Moisture

    Dry pet food contains less than 10% moisture. Moist, raw pet food is key to maintaining proper hydration, which helps to flush toxins through the kidneys more efficiently. Chronic dehydration is a major factor that contributes to renal failure and bladder stones.

    • Protein

    Many vets suggest low protein diets as the key to a more digestible food. However, the solution is not lower protein content, but a better quality protein. Meat proteins are much more easily absorbed and digested by your pet, with less stress on the kidneys.

    For more information regarding kidney disease and raw feeding, please refer to an information handout here.

    3Kidney Disease final

    My dog/cat has liver disease. What do you recommend?

    Genetics, drug overdose, poison, malnutrition, parasites, cancer, or infectious disease can all contribute to a diseased liver. However, poor dietary choices are also one of the major causes of liver disease.

    Typically, the recommended vet solution is to feed your pet a low protein diet, however current research is showing that low protein diets can contribute to further liver degeneration. The ideal diet for a pet provides maximum nutrition without overtaxing the liver. Pets with liver disease require high levels of good quality protein in an easily digestible form that will not produce high levels of ammonia during digestion.

    We recommend avoiding red meats such as beef, pork, lamb, buffalo and kangaroo as these proteins produce high levels of ammonia during digestion, causing further damage to the liver.

    Recommended proteins are: Chicken, Turkey, Duck, Fish, and Rabbit.

    Fiber helps to absorb excess ammonia, so adding fruit and vegetables to the diet is beneficial for most dogs with liver disease. Adding Big Country Raw Superfood Blend, Pumpkin Puree, or Fruit and Vegetable Blend is recommended. Suggested portions would be ½ cup per 1 lb of raw.

    Thrive Herring Oil is recommended as Omega-3’s are beneficial in protecting liver cells.

    Milk Thistle can be purchased at any health food store. It can help treat hepatitis and prevent damage to the liver. Suggested dosage is 250mg for a dog under 25 lbs, and 500mg for a dog over 25 lbs once daily.

    7Liver Disease

    My dog/cat has thyroid disease. What do you recommend?

    Switching your dog to a raw diet will provide natural sources of minerals essential to proper thyroid function and possibly prevent the need for chemical prescription thyroid pills for your pet.

    We would suggest supplementing the raw diet with Thrive Sea Kelp.  Kelp is a rich source of iodine which is a stimulate for glandular function including the thyroid glands.

    Big Country Raw products do NOT contain thyroid tissue.

    For customers of Big Country Raw that have a dog with elevated TSH and are concerned about feeding a raw diet, we can assure you that ALL BCR ground meals do not contain thyroid tissue. Canada’s meat industry is significantly different than in the US (where the study was conducted and published), and Canadian slaughter houses cannot sell or process any meats with possible thyroid tissue. The CFIA has instituted very strict laws regarding slaughter, and non-compliance with these rules risk fines up to $50,000.00 and/or jail time.

    My dog/cat has struvite stones. What do you recommend?

    Struvite stones are bladder stones that can occur in both dogs and cats. They are the

    most common type of stone, and are also referred to as triple phosphate or

    magnesium ammonium phosphate stones. Magnesium, ammonia, and phosphate

    are common elements in urine, and in concentrated urine. In concentrated urine,

    these elements bind together to form crystals that can irritate and inflame the

    bladder. Struvite stones that are very large can also lead to a blockage that may

    require surgery to remove. 85% of dogs suffering from struvite stones are female.

     

    Creating dilute urine is critical to avoiding reoccurring stones and crystals. To

    dilute the urine, the best recommendations are to feed a moist diet or to increase

    water consumption. Dogs or cats fed a commercial dry food diet typically do NOT

    consume sufficient fluids. The recommended fluid intake for dogs on a dry food diet

    is 1oz of water for every 1 lb of body weight – meaning a 50 lb dog should be

    drinking 50 oz (nearly 1.5 L) of water per day! Switching to raw provides much

    needed moisture, as Big Country Raw food is 60% – 70% moisture. The ancestral

    canine diet contains approximately 80% moisture.

     

    Dry food diets consisting of carbohydrates, especially grains and potatoes, can

    contribute to high alkaline urine. Dogs and cats are designed to eat a meat-based

    protein diet that causes more acidic urine. A perfect urine pH of 6.0 – 6.5 can be

    achieved when feeding a meat-based, protein rich diet. Additionally, urine at a

    perfect pH of 6.0 – 6.5 is also sterile. However, alkaline urine is a more hospitable

    environment for infection to occur. Additionally, when urine pH is alkaline, minerals

    settle out of the urine and form crystals. These two factors contribute to the

    formation of struvite stones.

     

    The best proteins for dogs that are predisposed to struvite stones or crystals are

    poultry or white meat. Also avoid large amounts of organ meats and red meat

    proteins. Game meats (e.g. kangaroo, elk, venison, and bison) are also not

    recommended.

    Best choices include:

    • Turkey Salmon Lamb
    • Turkey Dinner
    • Breeder Blend
    • Chicken Dinner
    • Duck Dinner
    • Pure Rabbit
    • Country Blend

     

    Big Country Raw Dinners also contain cranberries, which do not cure existing

    infections, however they do prevent bacteria from adhering to the tissue that lines

    the bladder and urinary tract. Adding cranberries to your dog’s diet is very

    beneficial for dogs with urinary tract health concerns.

     

    Supplementing the diet with Big Country Raw Fruit and Vegetable Blend or Super

    Food Blend is a great way to add additional fruits and vegetables to your pet’s diet.

    These additions can be helpful in replacing trace minerals that are not found in red

    meat or organ meats.

     

    Periodically monitoring your pet’s urine pH is your best way to determine your pet’s

    urinary and bladder health. Pool pH strips can be purchased at your local pool

    supply or hardware store, and are an easy and economical way to monitor your pet’s

    urine pH levels. When switching diets, it is recommended that you regularly check

    your dog’s urine pH, ensuring it is between 6.0 – 6.5. When urine pH is correct, the

    formation of stones and crystals is significantly reduced or eliminated.

     

    Increasing water consumption and regularly emptying the bladder is also helpful for

    pets that have previously been diagnosed with struvite stones. We recommend

    adding yogurt, kefir, goats milk, bone broth or even water to your pet’s food to

    increase the amount of moisture intake. Allowing your pet to access the outdoors to

    empty their bladder regularly will also ensure better bladder health.

    Struvite Stones

    My dog/cat has frequent bladder infections. What do you recommend?

    Raw diets are 65% – 75% moist which is very beneficial for dogs/cats with bladder infections.   This added moisture helps to dilute the urine, and will ensure your pet is emptying the bladder more frequently which will prevent bacteria from collecting in the urethra.

    We recommend adding yogurt, kefir, goats milk, bone broth or even water to your pet’s food to increase the amount of moisture intake.

    Some bladder infections are caused by bladder stones.  For further information please refer to the following handouts that may be helpful to address bladder stones.

    Urate Stones

    Struvite Stones

     

     

    My dog/cat has urate stones. What do you recommend?

    If you have a pet that is pre-disposed to urate stones, or who has had urate stones in the past, it is especially important that their diet be formulated correctly to prevent another occurrence. It is often recommended to feed vegetarian or vegan diets, however, these diets can also lead to nutritional deficiencies of essential nutrients such as taurine, magnesium, selenium, and vitamins E & B. Long term deficiencies of essential minerals can lead to further health complications for your dog.

    Veterinarian prescribed dry food diets are also not recommended because these formulas rely on very low quality meat by-products with extremely low protein levels (Hills Prescription U/D is 8%, and Royal Canin Urinary SO is only 12%). Many prescription diets also include chemical preservatives, high purine yeast, added salt, and potential allergen causing fillers such as corn and soy fiber. Long-term feeding of these diets will eventually result in further health complications.

    It is recommended that dogs genetically prone to urate stones be fed a low-purine diet. Foods that contain low purines include most fruit and vegetables, dairy products, and grains. Although these food choices can be included in the raw food diet, they do not contain the nutrients necessary to provide a complete and balanced diet for your dog or cat.   Dogs and cats require meat protein, as this is the most digestible and biologically appropriate food choice. By choosing lower purine meat proteins and supplementing with additional fruits, vegetables, and dairy products we can create a raw feeding plan that provides your dog with proper nutrition, yet lowers the build-up of uric acid.

    Here is a list of proteins and their purine levels available through Big Country Raw:

    Per 100 grams

    Chicken – 98 mg

    Turkey – 50 mg

    Duck – 64 mg

    Rabbit – 60 mg

    Beef – 58 mg

    Pork – 116 mg

    Mackerel – 60 mg

    Salmon – 68 mg

    Lamb – 76 mg

    Big Country Raw proteins containing the least % of purines, making them the best choices to formulate a raw food diet are Turkey, Rabbit, and Duck.

    Urate Stones

    My dog/cat has diabetes. What do you recommend?

    When treating a pet with diabetes, the single most important dietary change you can make to your pet’s diet is to eliminate sugar.  Most commercial pet foods contain an abundance of sugar to help improve the taste of the food, and this is a huge contributing factor to the development of diabetes in dogs and cats.  Carbohydrates, simple starches, and high glycemic foods also contribute to spike blood sugar levels.  A raw diet eliminates all carbohydrates and sugars, and naturally controls the amount of insulin required by your pet.  Additionally, Big Country Raw diets contain no preservatives, fillers, sugar or salt.

    We recommend choosing Big Country Raw Pure Formulas and Blends. We recommend avoiding Dinner formulas as these meals contain carrots and apples. We would suggest adding ¼ – ½ cup of Super Food Blend to every 1 lb. of raw.

    Regularly monitoring blood sugars during the transitional phrase is also recommended.
    We recommend the following proteins as best for pets with diabetes: Pure Chicken, Pure Turkey, Pure Duck, Pure Rabbit, and Game Bird Blend.

    Offer in moderation: Country Blend, Breeder Blend, Farm Fest, Turkey Salmon Lamb, Pure Pork, Pure Beef, Pure Lamb and Pure Salmon.

    6Diabetes

     

  • Green Tripe

    What is Green Tripe?

    In a ruminating animal (any four-footed hooved, cud chewing mammal – e.g. cow, sheep, deer, goat) the stomach consists of 4 chambers. When the animal eats hay or grass the food is swallowed un-chewed. It enters the first 2 stomachs where it is mixed with salvia then regurgitated and chewed and then swallowed aging where it is further broken down by the gastric juices and other digestive enzymes in the stomach.

    Why is Green Tripe so great for dogs?

    Tripe contains all the gastric juices, amino acids and enzymes that help to build good digestive bacteria in your dog and cat’s digestive tract. This is may aid your dog in efficiently digesting their food. The amino acids are important for growth and muscular development. The gastric juices are known to be excellent for cleaning teeth!

    Why must the tripe be Green?

    The tripe that’s great for dogs is often a green colour. This is a result of the cow’s diet of green hay and grass.   Darker greener tripe is more readily available in the summer months when cows and sheep are eating fresh grass not dried hay.

    The white tripe you may find at your grocery store is cleaned and bleached. All the nutrients that are essential to your raw fed dog are stripped away after this process.  There is little nutritional benefit to your pet in white tripe.

    How can I include tripe in my dog’s diet?

    You can purchase Green Tripe in a 4 lb. Carton (individual 1 lb. servings) or in our 2 lb. containers.   We suggest adding tripe to your dog’s meals as part of a regular meal rotation.  An ideal ratio is 20% of the entire meal or approx. ½ cup per 1 lb. of meat.

    You can also make tripe a regular part of your pet’s diet by feeding any of these menu items; Breeder Blend, Country Blend, Lamb Dinner, Pure Lamb and Pure Buffalo.  All these menu items contain 20 – 25% beef tripe.

  • Breeding & Reproductive Health

    Can I feed Big Country Raw to my pregnant dog?

    Yes! Pregnancy and lactation place a high demand on your dogs dietary needs. Ensuring your pregnant bitch has the required nutrients to maintain optimal health during pregnancy is best achieved with a high quality balanced raw diet.   For more information on raw feeding during pregnancy please visit our Breeder Page.

  • Return Policy

    Can I return product?

    Yes! We stand behind our products with a 100% satisfaction guarantee.   We promise to make a return or exchange as simple as possible.

    For a return with a retailer. Please bring your proof of purchase and the products you are returning. Your retailer will be able to provide a refund or exchange.

    If you purchased our products online, please email our order desk – info@bigcountryraw.ca and let us know which products you are returning. We will arrange pick-up of these items and issue an account credit (as a coupon visible in your account) once the items have been received at our facility. Please allow 5-10 business days to process your return. We do charge a $9.99 pick-up fee* for returns on product. This fee will be deducted from your final refund.

    *no $9.99 pick-up fees  will be applied  if you request an exchange, or arrange pick-up of returning product with another online order.

    Note: Retailers, please return all product with Product Return Form to Big Country Raw for reimbursement.

    Do you offer product exchanges?

    Yes, if for any reason you are not happy with your purchase and would like to exchange your products, we are happy to oblige.

    When requesting an exchange for a purchase you made in-store (at a local retail locations) you must bring the product back to the store you purchased from.

    To request an exchange with Big Country Raw, please arrange a return of your product with our order desk. We will gladly pick-up and exchange your products for you a no additional charge.

     

     

    I got the wrong item/order with my order. How can I get this resolved?

    We apologize for our packing error. We do make mistakes from time to time, so we appreciate your understanding.   Please notify us as soon as possible regarding any order packing errors. To report an error please contact the order desk – orders@bigcountryraw.ca and quote the Invoice # in your correspondence. We will do our best to resolve your concerns as quickly as possible.

    I was over/under charged for an item. How can I get this resolved?

    We apologize for our invoicing error. We do make mistakes from time to time, so we appreciate your understanding.   Please notify us as soon as possible regarding any pricing errors. To report an error please contact the order desk – orders@bigcountryraw.ca and quote the Invoice # in your correspondence. We will do our best to resolve your concerns as quickly as possible.

  • Shipping & Home Delivery

    Where does Big Country Raw deliver?

    Big Country Raw Home Delivery is available across Southwestern & Eastern Ontario.

    Check out our Delivery Map here to find out when we deliver to your area.

    What is the ordering cut-off for my delivery day?

    We require a minimum of 36 hrs. to pack, prepare and ship your order. Here is the order cut off time based on day of delivery.

     

    Tuesday Delivery – Saturday at 5:00pm

    Wednesday Delivery – Monday at 5pm

    Thursday Delivery – Tuesday at 5pm

    Friday Delivery – Wednesday at 5pm

    Is my delivery day affected by Statutory Holidays?

    We do our best to keep our delivery routes as consistent as possible even when there is a holiday. We will send out email notifications and post to our social media pages if there is a change to the delivery routes.   We do have a Christmas Delivery Schedule posted to our website every December. Please check our home page for these updates as well.

    Can I request a specific delivery time for my order?

    Unfortunately, we are unable to schedule routes to meet our customers work schedules. We do provide a few convenient options to help facilitate management of your raw food orders.

    • We notify our customers via email the day prior an approximate time when they should expect their order. This will allow you some time to plan your day or make arrangements to have someone home to accept delivery.
    • We offer THERMAL COOLER BAGS for purchase ($3.99 each) that hold up to 24 lbs. of product. If you are not home, our driver will place your order in a cooler bag to prevent it from thawing.
    • We will send you an email confirming that delivery of your order is now complete. If you are not home to accept delivery of an order, you can make plans to return home quickly.

     We realize that home delivery is not always the most suitable option for all our customers. Our products are also available at over 200 retail locations! Find your local retailer here.

    Does Big Country Raw deliver to apartment buildings and condos?

    Yes, we are able to make delivery to customers living in condos or apartments. We do require that your building have delivery parking access. If there is no curbside parking we will not be able to make delivery.   Please include buzz code and apartment unit # in your shipping address.   Due to Fire Regulations, we will not leave orders in hallways. You must be home to accept delivery of the order.

    For buildings with concierge services we request that we be able to leave the order with concierge as this does improve our ability to deliver orders quickly.

    Is there an order minimum for delivery?

    There is no order minimum. Orders less than $150.00 are charged a $9.99 delivery fee.

    Do I need a thermal bag to receive home delivery?

    Thermal Bags are available for purchase from Big Country Raw.  Each bag holds up to 24 lbs. of food and can be re-used. If they are left out for the driver, we will put your raw food order in the bag.

    If you have a cooler, or other grocery thermal bags available and would like us to use them, please make them available for our driver.

    Thermal bags are $3.99 each.  Should you forget to put out bags, or are not home when we make delivery our drivers will put the order in the bags.  Our order desk will apply the additional cost of the bag(s) to your account.    If you choose to decline the Thermal Bags, please make mention of this in your order comments.  We do not use thermal bags in the winter months when the daytime temperatures are below freezing.

    Will you put my order in my freezer?

    We do try to accommodate our customers that require special assistance. If you need help, do not hesitate to ask our professional and friendly drivers!