Can I return product?

Yes! We stand behind our products with a 100% satisfaction guarantee.   We promise to make a return or exchange as simple as possible.

For a return with a retailer. Please bring your proof of purchase and the products you are returning. Your retailer will be able to provide a refund or exchange.

If you purchased our products online, please email our order desk – and let us know which products you are returning. We will arrange pick-up of these items and issue an account credit (as a coupon visible in your account) once the items have been received at our facility. Please allow 5-10 business days to process your return. We do charge a $9.99 pick-up fee* for returns on product. This fee will be deducted from your final refund.

*no $9.99 pick-up fees  will be applied  if you request an exchange, or arrange pick-up of returning product with another online order.

Note: Retailers, please return all product with Product Return Form to Big Country Raw for reimbursement.

One comment on “Can I return product?

  1. Michael Griffith on

    I would like to try this dog food because I have been looking for something that my dog would like. She doesn’t seem to like anything she gets.


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