Yes! We stand behind our products with a 100% satisfaction guarantee. We promise to make a return or exchange as simple as possible.
For a return with a retailer. Please bring your proof of purchase and the products you are returning. Your retailer will be able to provide a refund or exchange.
If you purchased our products online, please email our order desk – firstname.lastname@example.org and let us know which products you are returning. We will arrange pick-up of these items and issue an account credit (as a coupon visible in your account) once the items have been received at our facility. Please allow 5-10 business days to process your return. We do charge a $9.99 pick-up fee* for returns on product. This fee will be deducted from your final refund.
*no $9.99 pick-up fees will be applied if you request an exchange, or arrange pick-up of returning product with another online order.
Note: Retailers, please return all product with Product Return Form to Big Country Raw for reimbursement.