Raw Goodness Delivered to Your Doorstep
Enter your postal code to find out if your address qualifies for this service. Our home delivery area is continually expanding, so check back often.
Shipping & Delivery FAQ
Can I order online and have the items sent to my local retailer?
No. All orders placed online are for delivery directly to you, the customer. Each BCR retailer is privately owned and operated. We unfortunately cannot accept online orders on behalf of retailers. Many of our retailers do accept special orders for their customers, and because we ship to most retailers every week, you can get your order just as quickly as if you ordered directly from us! Simply call or email your retailer to place your order with them directly. Click here to find your local retail location.
Where does Big Country Raw deliver?
Big Country Raw is available across Canada!
Home Delivery for frozen and non-frozen products is available throughout most of southern Ontario. Check to see if we deliver to your home!
All non-perishable goods are shipped via mail or couier to every Canadian province.
If you are not within our home delivery area, our products can be found in more than 1,700 Canadian pet specialty retail stores. Find a store in your area!
What is my delivery day and ordering deadline?
To determine which day of the week we offer delivery in your area, enter your postal code in the box above.
We require a minimum of 48 hours to pack, prepare and ship your order. Orders placed after the 12:00 noon deadline will be scheduled for delivery the following week.
Here is the order deadline based on delivery day:
Tuesday Delivery → Sunday at 12:00 noon deadline
Wednesday Delivery → Monday at 12:00 noon deadline
Thursday Delivery → Tuesday at 12:00 noon deadline
Friday Delivery → Wednesday at 12:00 noon deadline
Is my delivery day affected by Statutory Holidays?
We do our best to keep our delivery routes as consistent as possible even when there is a holiday. If there is a change, we post notifications on our website and social media pages.
Our Christmas Delivery Schedule is posted to our website every December. Please check our home page banners for these updates.
Can I request a specific delivery time for my order?
Unfortunaltely not. Our drivers have carefully calculated routes to ensure efficiencies of time and fuel mileage. Orders are generally delivered between the hours of 8am 5pm.
To help facilitate your delivery, we offer the following:
• An email the day before with an approximate delivery time. This will allow you some time to plan your day or make arrangements to have someone home to accept delivery.
• A confirmation of delivery email. If you are not home when your product is delivered, you can make plans to return home quickly.
We realize that home delivery is not always the most suitable option for all our customers. Our products are also available at hundreds of retail locations! Find your local retailer here.
Is delivery available to apartment buildings and condos?
We offer condo and apartment delivery, provided the following conditions are met:
The order contains all required unit and buzzer information.
The building has delivery parking access / curbside parking.
The order is received by an authorized person.
Orders will not be left in hallways or entrances as this is against fire regulations.
Is there an order minimum for delivery?
We ship all orders – large and small.
Orders over $50 (CAD) before tax, qualify for free shipping.
There is a small $4.99 fee for orders less than $50.
Do you ship products outside of Canada?
Sorry we are sold within Canada only. We do not offer shipping to the USA at this time.
